COVID-19

Consumers Energy extends customer protections

The energy company will not disconnect power or gas for vulnerable people while the stay-at-home order is in effect.

Utility companies across Michigan are announcing customer protection measures will continue at least until the state’s stay-at-home orders expire after June 12.

That includes Consumers Energy, which provides gas and electricity service to much of southwest Michigan.

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Among the protections, they will suspend disconnecting power to vulnerable residents because of inability to pay their utility bills. That includes waiving late fees for low-income residents.

They are, however, encouraging residents who are having trouble paying their bills to contact them by calling (800) 477-5050.

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